Privacy Policy — cvy6

1. Information We Collect

cvy6 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and in limited cases from trusted third-party sources such as identity verification providers and payment processors. The categories of data we collect are described below.

When you create a cvy6 account, we collect the information you provide in the registration form. This includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Email address, used as your primary account identifier and communication channel.
• Phone number, used for account security verification and support communication.
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Username and encrypted password credentials.

As part of our Know Your Customer (KYC) obligations and responsible gaming practices, cvy6 may request copies of identity documents, including your National Identity Card (NID), passport, or a recent utility bill or bank statement confirming your registered address. These documents are processed securely and retained only for as long as required by applicable law and our internal compliance policies.

cvy6 records transactional data related to deposits, withdrawals, and wagers placed on the platform. This includes:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, internet banking).
• Transaction amounts in Bangladeshi Taka (BDT).
• Transaction timestamps and reference numbers.
• Account balance history and wagering records.

cvy6 does not store complete payment card numbers, mobile banking PINs, or OTP codes. Full financial credential data is handled exclusively by the respective third-party payment providers.

When you access the cvy6 platform, our systems automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, language preferences, referring URL, and pages visited within the cvy6 platform. This data is used for platform security, fraud detection, and service optimisation purposes.

If you contact cvy6 customer support via email, live chat, or any other channel, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. These records are kept to ensure quality of service and to resolve any subsequent disputes that may arise.

2. How We Use Your Data

cvy6 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which cvy6 uses your personal data are set out below.

3. Data Sharing & Third Parties

cvy6 does not sell, rent, or share your personal data with third parties for their independent marketing purposes. However, in order to deliver our services effectively, we work with a limited number of trusted third-party service providers who may process your data on our behalf and under our instruction. All third-party processors are contractually required to handle your data securely and only for the specific purposes for which they are engaged.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks process financial transaction data on our behalf to facilitate deposits and withdrawals.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session data to support game functionality and outcome integrity.
• Identity Verification Services: Third-party KYC platforms may process copies of your identity documents to verify your identity in accordance with our legal obligations.
• Analytics Providers: Aggregated and anonymised platform usage data may be processed by analytics services to help us understand how players interact with cvy6 and identify areas for improvement.
• Customer Support Tools: Our live chat and ticketing systems are powered by third-party software providers who process communication data under strict confidentiality obligations.

cvy6 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. This includes disclosures in response to lawful requests, court orders, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of cvy6, our players, or the public. In all such cases, cvy6 will disclose only the minimum data required to satisfy the lawful request.

In the event that cvy6 undergoes a merger, acquisition, or sale of some or all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address registered to your account in the event of any such transfer, and the acquiring entity will be required to honour the terms of this Privacy Policy with respect to your data.

4. Cookies & Tracking

cvy6 uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and collect analytical data about platform usage. A cookie is a small text file placed on your device by the cvy6 website when you visit. Cookies do not contain executable code and cannot access other files on your device.

You may configure your browser to block or delete cookies. Please note that disabling essential cookies will impair the functionality of the cvy6 platform — in particular, you will not be able to maintain a logged-in session without session cookies enabled. Instructions for managing cookies are available in the help documentation of all major browsers. cvy6 does not respond to browser-level "Do Not Track" signals at this time, as there is no universally accepted standard for interpreting these signals.

5. Data Security

cvy6 applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, cvy6 maintains industry-standard protections appropriate to the sensitivity of the data we process.

• Transport Layer Security (TLS): All data transmitted between your browser or device and our servers is encrypted using 256-bit TLS encryption, preventing interception by third parties.
• Password Hashing: Account passwords are stored as one-way cryptographic hashes. cvy6 staff cannot view your password in plaintext, and passwords are never transmitted or stored in readable form.
• Access Controls: Access to personal data within cvy6's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewall configurations and continuous intrusion detection systems that monitor for unusual access patterns in real time.
• Regular Security Audits: cvy6 conducts periodic internal security reviews and engages third-party specialists to perform penetration testing on our infrastructure.

In the event of a data security breach that is reasonably likely to result in a risk to your rights and freedoms, cvy6 will notify affected players via their registered email address as promptly as practicable following our discovery of the breach. The notification will describe the nature of the breach, the categories of data affected, and the steps cvy6 is taking to address it. You are encouraged to change your account password immediately if you receive such a notification.

You share responsibility for your account security. cvy6 strongly recommends that you use a strong, unique password for your cvy6 account that is not used on any other platform. Do not share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately so we can take appropriate protective action.

6. Data Retention

cvy6 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The retention periods applicable to key categories of data are summarised below.

Once the applicable retention period has elapsed and there is no ongoing legal basis for continued storage, cvy6 will securely delete or anonymise the relevant data so that it can no longer be associated with any individual player.

7. Your Privacy Rights

As a player on the cvy6 platform, you hold a number of rights in relation to the personal data we hold about you. cvy6 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account email address.

You have the right to request a copy of the personal data that cvy6 holds about you. Upon a verified request, we will provide you with a summary of the data we hold, the purposes for which it is processed, and the categories of third parties with whom it has been shared. We aim to respond to access requests within 30 days of receipt.

If any personal data held by cvy6 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly through your account settings page. For changes to core identity data such as your legal name or date of birth, supporting documentation will be required.

You may request that cvy6 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Please note that this right is not absolute: cvy6 may be required to retain certain data by law (for example, financial transaction records and KYC documents under anti-money laundering regulations) even after an erasure request is received. In such cases, we will inform you of the specific data categories that cannot be deleted and the legal basis for their continued retention.

You may request that cvy6 restrict the processing of your personal data in certain circumstances, such as while a dispute over the accuracy of your data is being resolved, or where you have objected to processing and a determination is pending. During a restriction period, cvy6 will store the relevant data but will not actively process it beyond what is necessary for the restriction itself.

Where cvy6 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact [email protected] or update your preferences in your account settings.

8. Policy Updates & Contact

cvy6 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via their account email address and display a prominent notice on the cvy6 platform for a minimum of 14 days following the update. The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or cvy6's handling of your personal data, please contact our support team using the details below. We take all privacy-related enquiries seriously and will respond within five business days.

• Email: [email protected] — subject line: "Privacy Enquiry"
• Support Hours: 24 hours a day, seven days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Within 5 business days for privacy-specific enquiries

This Privacy Policy is written in English and the English-language version shall be the definitive and binding version in all circumstances. Any translation provided for user convenience is non-binding. In the event of a conflict between the English version and any translated version, the English version shall prevail.