Responsible Gaming at cvy6
cvy6 believes that gaming should be entertaining, not harmful. We provide every player in Bangladesh with the tools, information, and support they need to stay in control — because your wellbeing always comes before the game.
Important: If you feel that gambling is negatively affecting your life, your finances, or your relationships, please stop playing immediately and contact our responsible gaming support team at [email protected]. Help is available 24 hours a day, seven days a week.
At cvy6, responsible gaming is not a policy footnote — it is a foundational commitment that shapes every aspect of how we operate. We recognise that while the vast majority of players enjoy our platform purely for entertainment, a small number of individuals may develop gambling habits that cause them harm. Our responsibility is to make it as easy as possible for any player to access help, set limits, or step away entirely, without judgment and without friction.
Strict 18+ Age Policy
cvy6 does not permit anyone under the age of 18 to register an account or place any wager. Every new account undergoes identity and age verification before full access is granted.
Voluntary Self-Exclusion
Any player may request a self-exclusion period ranging from 30 days to a permanent ban. During exclusion, your account is suspended and you will not receive any marketing communications from cvy6.
Customisable Deposit Limits
Set daily, weekly, or monthly deposit caps on your cvy6 account. Limits take effect immediately when reduced and can only be increased after a mandatory 7-day cooling-off period.
Session Time Controls
Use cvy6's session timer to set a maximum play duration per day. When your session limit is reached, you will be automatically logged out and notified before any extension is permitted.
Reality Check Reminders
Enable periodic reality check pop-ups that remind you how long you have been playing and how much you have wagered during the current session — keeping your gaming activity visible and transparent.
Dedicated Support Team
Our responsible gaming support team is available around the clock. Whether you need to activate a limit, discuss a concern, or request immediate exclusion, we respond within hours, not days.
1. Age Restriction & Verification
cvy6 takes age verification extremely seriously. Upon registration, all players are required to confirm that they are 18 years of age or older. Before withdrawal privileges are enabled, every account must complete our Know Your Customer (KYC) verification process, which requires submission of a government-issued identity document such as a National Identity Card (NID) or passport issued in Bangladesh. Date of birth is confirmed against this document during the verification process.
In cases where our fraud and risk systems flag an account as potentially belonging to an underage user — for example, due to inconsistencies in registration data — cvy6 reserves the right to immediately suspend the account and request additional verification documents before any further activity is permitted.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling sites, we strongly recommend installing parental control software on shared devices. Net Nanny, Qustodio, and similar tools can be configured to block access to gambling websites. Additionally, ensure that your cvy6 login credentials are kept entirely private and not accessible to any minor in your home.
2. Self-Exclusion Tools
Self-exclusion is one of the most powerful tools available to any player who feels they need to take a break from gambling. At cvy6, we have designed the self-exclusion process to be as simple and friction-free as possible, because we know that the moment a player decides they need help is exactly the moment barriers should be lowest.
- Contact the cvy6 responsible gaming team at [email protected] with the subject line "Self-Exclusion Request".
- Include your registered account email address and the exclusion period you wish to apply (30 days, 60 days, 90 days, 6 months, 1 year, or permanent).
- Your account will be suspended within two hours of your request being received and confirmed.
- During the exclusion period, you will be unable to log in, make deposits, or place wagers on cvy6.
- All promotional and marketing communications from cvy6 will be stopped immediately upon exclusion activation.
If you do not wish to self-exclude entirely but feel you need a short break, cvy6 offers cooling-off periods of 24 hours, 48 hours, or 7 days. During a cooling-off period, your account is temporarily restricted — you may not make new deposits or place new bets, but your account remains accessible for reviewing transaction history and withdrawing existing balances. Contact support to activate a cooling-off period at any time.
For exclusions of less than one year, reactivation requests are subject to a mandatory 7-day review period after the exclusion term has elapsed. Permanent self-exclusions are treated as irreversible — cvy6 will not reactivate a permanently excluded account under any circumstances. This policy exists to protect players who have made the difficult but important decision to stop gambling entirely.
Self-exclusion applies to your cvy6 account only. If you are experiencing a serious problem with gambling, we strongly encourage you to seek self-exclusion from all gambling platforms, not just cvy6, and to reach out to a qualified counselling service for professional guidance.
3. Deposit & Spending Limits
Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. cvy6 allows players to set deposit limits across three time periods. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers.
- Daily Deposit Limit: The maximum amount you may deposit in any single 24-hour period. Once reached, further deposits are declined until the period resets.
- Weekly Deposit Limit: The cumulative maximum across a rolling 7-day window, giving you a broader view of your spending across the week.
- Monthly Deposit Limit: A 30-day rolling cap that is particularly useful for players who want to stay within a fixed monthly entertainment budget.
Deposit limit reductions take effect immediately — there is no delay or cooling-off period applied when you lower your limit. This ensures that a player who wants to spend less can do so right away. Deposit limit increases, however, are subject to a mandatory 7-day cooling-off period before they take effect. This built-in delay gives players time to reconsider a decision made in a moment of impulse.
To set or modify a deposit limit on your cvy6 account, contact our support team at [email protected] or raise a request through the live chat function. Our team will process limit requests promptly and confirm the active limit via email.
Tip: Consider setting your monthly deposit limit equal to an amount you would be entirely comfortable losing. Because gambling outcomes are inherently unpredictable, any amount deposited should be treated as an entertainment cost, not as a potential investment or income source.
4. Time-Out & Session Controls
Time spent gambling should be a conscious choice, not a habit that forms without your awareness. cvy6 provides a suite of session controls designed to help you stay aware of how long you have been playing and to set hard limits on your daily play time.
You may set a maximum session duration — for example, two hours per day. When your session timer expires, cvy6 will automatically log you out and you will not be able to log back in for the remainder of that day without first reviewing a responsible gaming summary that shows your play time and wagering activity for the session that just ended.
Reality check reminders can be set to appear at intervals of 30 minutes, 60 minutes, or 90 minutes during any active session. Each reality check shows you the time elapsed since you logged in and the net amount wagered, then asks whether you wish to continue or end your session. This feature is designed to interrupt the flow state that can make time feel as though it has passed more quickly than it has.
In addition to deposit limits, cvy6 supports loss limits — a cap on the total amount you are willing to lose within a given period. Once your loss limit is reached for the day, week, or month, further gameplay that would result in additional losses is restricted. Loss limits are particularly effective for players who want to preserve a portion of their bankroll regardless of in-session outcomes.
You may also set a maximum stake per individual bet or game round. This prevents high-stakes impulsive wagers and encourages more considered, measured betting behaviour across all game types on the cvy6 platform, including slots, live casino games, table games, and cricket betting markets.
5. Recognising Problem Gambling
Problem gambling develops gradually and can be difficult to recognise from the inside. The following self-assessment questions are not a clinical diagnosis tool, but they can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our responsible gaming support team or an independent counselling service.
You are not alone. Problem gambling affects people from all walks of life across Bangladesh and around the world. Seeking help is a sign of strength, not weakness. cvy6's responsible gaming team is here to listen, not to judge. Reach us at [email protected] — your conversation is confidential.
6. Support Resources
cvy6 encourages any player who is concerned about their gambling behaviour to seek support proactively. In addition to the tools and controls available directly through our platform, several independent organisations provide confidential counselling and support for individuals dealing with gambling-related harm.
Our dedicated responsible gaming team can assist with all account-level protective measures including self-exclusion, deposit limits, session controls, and account closure. All responsible gaming requests are treated as the highest priority and are handled with strict confidentiality.
Reach Our Responsible Gaming Team
Available 24 hours a day, 7 days a week. All communications are strictly confidential. We will never share your responsible gaming enquiry with third parties.
Gambling at cvy6 — whether it is live casino, cricket betting, slots, or table games — should always be viewed as a form of paid entertainment, similar to going to a cinema or attending a sporting event. The house edge means that, over time, the platform is statistically expected to return less to players than it receives. Gambling should never be used as a strategy for generating income, paying off debt, or solving financial problems. If you are currently in financial difficulty, we urge you to seek financial counselling before making any additional deposits on cvy6 or any other gambling platform.
cvy6 is an entertainment platform. We do not provide professional mental health or financial counselling services. If you are experiencing a gambling-related crisis, please contact a qualified mental health professional or financial adviser in your area of Bangladesh. Our team can help direct you to appropriate local resources if needed — simply contact us at [email protected].
7. Protecting Minors
Protecting children and young people from exposure to gambling is a responsibility that cvy6 takes with the utmost seriousness. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. The following measures are in place at all times to minimise the risk of minors accessing the cvy6 platform.
- All new accounts must confirm the player's age at registration and submit identity documents during KYC verification that confirm date of birth.
- Any account that cannot be verified as belonging to a player aged 18 or over is suspended immediately pending further review.
- cvy6 does not direct any marketing communications — including social media content, promotional offers, or affiliate campaigns — at audiences under 18 years of age.
- We do not publish content that glamorises or trivialises gambling in a way that could appeal to minors.
- Parents and guardians are encouraged to use device-level parental control tools to block access to gambling websites on shared or family devices.
- Any person who suspects that a minor has registered an account on cvy6 is urged to report this immediately to [email protected] so we can investigate and take appropriate action.
One of the most effective ways to prevent a minor from accessing your cvy6 account is to keep your login credentials entirely private. Do not write down your password where it can be found, do not use a password that another household member could guess, and enable any available two-factor authentication on your account. If you believe your account may have been accessed by a minor, contact our support team immediately so we can conduct a security review and take protective action.
8. Contact Our Responsible Gaming Team
cvy6 maintains a dedicated responsible gaming team whose sole focus is player safety and wellbeing. This team operates separately from our general customer support function and is trained specifically to handle sensitive enquiries related to gambling harm, account restrictions, self-exclusion, and player welfare.
- Email: [email protected] — subject line: "Responsible Gaming"
- Live Chat: Available 24 hours a day, 7 days a week via the cvy6 platform
- WhatsApp: +880 1700 000000
- Response Time: Responsible gaming requests are prioritised — we aim to respond within 2 hours around the clock
- Time Zone: Bangladesh Standard Time (BST, UTC+6)
- Confidentiality: All responsible gaming communications are handled with complete discretion and are never shared with third parties
There is no wrong reason to contact our responsible gaming team. Whether you want to ask a question about deposit limits, need help understanding self-exclusion, or simply want to talk through concerns about your gambling habits with someone who understands, our team is here. No one will pressure you to keep playing. Your safety is genuinely the priority.
Remember: cvy6 staff will never encourage you to increase your deposit limits, extend a self-exclusion, or continue playing if you have expressed a desire to stop. Any communication that suggests otherwise should be reported to us immediately as it may indicate a phishing or fraud attempt using our brand name.
Play Smart, Play Safe at cvy6
Now that you know how cvy6 supports responsible gaming, explore our platform with confidence — and remember, your account controls are always just one message away.